Frequently Asked Questions (FAQ)

  1. What services does Indsys Holdings offer?

    We specialize in:

    • Strategic IT Consulting
    • Cybersecurity Consulting & Services
    • Custom Software Development & Solutions
    • Expert ERPNEXT Solutions & Integration
    • Website & Mobile Application Development
    • Digital Marketing Services (SEO, SEM, content, social media, etc.)
  2. How do I engage Indsys for a project?
    1. Reach out to us via our Contact form or email us with your project requirements.
    2. We’ll schedule a discovery call to understand your goals, scope, timelineand budget.
    3. We’ll provide you with a proposal or Statement of Work (SOW) outlining deliverables, costand timelines.
    4. After mutual agreement and signing of contract, we’ll begin execution according to the plan.
  3. Can you work with clients globally?

    Yes. Though we’re based in India, our dynamic team is fully equipped to collaborate seamlessly with clients across the globe, ensuring smooth coordination across geographies and time zones.

  4. What technologies and platforms do you use?

    We work with a wide range of technologies, frameworksand tools including (but not limited to):

    • Web: HTML, CSS, JavaScript, React, Angular, Node.js, PHP, Python
    • Mobile: iOS (Swift)android (Kotlin / Java), React Native, Flutter
    • Backend & Infrastructure: Java, .NET, Python, Django, Ruby, REST / GraphQL APIs
    • Databases: MySQL, PostgreSQL, MongoDB, Oracle
    • ERP platforms: SAP, Oracle, Odoo, Microsoft Dynamics, custom ERP
    • Digital Marketing & Analytics: Google Analytics, SEO tools, ad platforms, CMS, social media tools
    • Cybersecurity / security tools: firewalls, IDS/IPS, SIEM, vulnerability scanners

    If you have a preferred stack or platform, we’re open to integrating it or assessing compatibility.

  5. How do you ensure data security and confidentiality?
    • We sign Non-Disclosure Agreements (NDAs) with clients before discussing sensitive information.
    • Our team follows security best practices and access controls.
    • We use encrypted communication channels and secure infrastructure.
    • We restrict access to project data only to authorized personnel.
    • Upon project completion or termination, we securely archive or delete data as agreed.
  6. What is your project development methodology?

    We adapt to the model best suited for your project, typically using:

    • Agile / Scrum: iterative sprints, regular feedback, flexible adjustments
    • Waterfall / Phased: for well-defined requirements and predictable scopes
    • Combining structure and agility

    Each project’s methodology will be defined in the Statement of Work to align expectations.

  7. How do you manage project communication and updates?
    • We assign a dedicated Project Manager (PM) as your primary point of contact.
    • Regular status calls, progress reports, sprint reviews, or demos.
    • Use of collaboration tools (e.g. Jira, Trello, Slack, Asana) for transparency.
    • Proactive alerts for risks, issues, or delays.
  8. What is your pricing model?

    We use flexible pricing depending on project nature:

    • Fixed-price: for projects with well-defined scope and deliverables
    • Time & Materials (T&M): for evolving or exploratory projects
    • Retainer / Managed services: for ongoing maintenance, support, or digital marketing
    • Milestone-based payments: tied to deliverables

    All quotations include cost estimates, payment scheduleand applicable taxes.

  9. How long does a typical project take?

    Project timelines vary significantly depending on complexity, scope, required integrationsand dependencies. During discovery, we will provide you a realistic timeline with tolerances and milestones.

  10. Will I own the source code, designsand deliverables?

    Yes, unless otherwise agreed. Typically:

    • You will receive ownership of the final source code, deliverablesand designs upon full payment.
    • We retain the right to use snippets, templates, or frameworks that are general (non-exclusive).
    • If third-party software or open-source libraries are used, licensing is subject to their terms — we will inform you of such dependencies.
  11. Can you help with maintenance, support, or enhancements after project delivery?

    Absolutely. We offer:

    • Post-launch maintenance and support
    • Bug fixes, updates, security patches
    • Feature enhancements, integrations, version upgrades
    • Analytics tracking, performance tuning

    Support is offered under a separate maintenance agreement or retainer.

  12. What if there are delays or scope changes?
    • We build buffer time and risk margins in planning.
    • Scope changes are handled via change requests or addendums.
    • Impact on cost, timelineand resources will be evaluated and communicated before approval.
    • The formal change management process helps ensure transparency.
  13. How do you handle payments and refunds?
    • Payments are as per your contract/milestone schedule.
    • If a refund is applicable (rare in services), it will be handled per the contract terms.
    • Partial refunds or credits may be offered for undelivered work or early termination (as agreed).
    • For recurring services or retainer contracts, a minimum notice period may apply for cancellation.
  14. How can I get started or request a quote?

    Just reach out! Use our Contact form, email us at [email protected], or call +91 63828 89780. We’ll arrange a discovery call, understand your requirementsand share a proposal tailored to your needs.